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Classic and Clean

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Promoting health, wellness, and living a life less toxic

Promoting health, wellness, and living a life less toxicPromoting health, wellness, and living a life less toxicPromoting health, wellness, and living a life less toxic

Frequently asked questions about Essential Rewards

How do I sign up for the Essential Rewards loyalty program?

Q: May I change the items in my Essential Rewards order and still receive all of the benefits of the program?

Q: May I change the items in my Essential Rewards order and still receive all of the benefits of the program?

 You may sign up in two easy ways: 


A: You may sign up in one of two easy ways:

1. Online through Virtual Office

2. By phone at 1.800.371.3515

Q: May I change the items in my Essential Rewards order and still receive all of the benefits of the program?

Q: May I change the items in my Essential Rewards order and still receive all of the benefits of the program?

Q: May I change the items in my Essential Rewards order and still receive all of the benefits of the program?

 A: Yes. You may change the items any time until 12 a.m. (midnight), MT, on your processing date (which is determined by you when you enroll in the program). 

Q: May I make changes to my Essential Rewards order online?

Q: May I change the items in my Essential Rewards order and still receive all of the benefits of the program?

Q: If I wish to cancel my enrollment in the Essential Rewards program, can I do so online?

 A: Yes. You may make changes to your Essential Rewards order online at any time. 

Q: If I wish to cancel my enrollment in the Essential Rewards program, can I do so online?

Q: If I wish to cancel my enrollment in the Essential Rewards program, can I do so online?

Q: If I wish to cancel my enrollment in the Essential Rewards program, can I do so online?

 A: No. All Essential Rewards enrollment cancellations must be over the phone with one of our helpful Member Services agents. 

Q: Do I need to place an order every month?

Q: If I wish to cancel my enrollment in the Essential Rewards program, can I do so online?

Q: Do I need to place an order every month?

 A: Yes. The Essential Rewards program offers rewards for shipments that process each month. Discounted shipping, earning loyalty gifts and reward points, and maintaining higher reward points percentages are contingent upon placing consecutive orders. 

Q: Is a grace month still offered?

Q: If I wish to cancel my enrollment in the Essential Rewards program, can I do so online?

Q: Do I need to place an order every month?

 A: As of November 1, 2016, the option to select a grace month is no longer available. Members will not be able to select this option online or call and request it through Member Services. If a member misses two or more orders within a year, he or she will have to start over with loyalty gift qualification and will begin accumulating poin

 A: As of November 1, 2016, the option to select a grace month is no longer available. Members will not be able to select this option online or call and request it through Member Services. If a member misses two or more orders within a year, he or she will have to start over with loyalty gift qualification and will begin accumulating points again at the 10 percent level. Any previously earned loyalty gifts will not be available upon requalification. 

Earning Gifts Frequently Asked Questions

Q: How do I earn gifts through the Essential Rewards program?lty program?

  A: When you automatically place consecutive Essential Rewards orders, you can earn exclusive gifts. You’ll qualify for these gifts when you place consecutive Essential Rewards orders for 3, 6, 9, and 12 months. After 12 months, you’ll receive gifts after every additional 12 months of consecutive orders. 

Q: How will I receive my gift?

 A: The gift will be added automatically to the next processed Essential Rewards order. For example, if a member reaches his or her third month in November, the gift for the third month would be added to the Essential Rewards order in December. 

Q: If I earn a gift and then don’t process an order, can I re-earn that gift?

 A: No. You may only earn each gift one time. For example, you might earn the three-month gift and later cancel your Essential Rewards orders. If you start Essential Rewards again, the next gift you’ll be eligible for will be the six-month gift, not a second three-month gift. If you cancel your Essential Rewards order the month after you’ve earned a gift, the gift will come with your next processed Essential Rewards order, should you choose to reactivate in the program. 

Q: If I already have an active Essential Rewards order processing monthly, how do I receive my gift? can I re-earn that gift?

 A: We began tracking members’ consecutive Essential Rewards orders starting in September 2016, including the orders of those who maintained active Essential Rewards orders prior to this time. This means that September was the first month for everyone to begin qualifying for Essential Rewards gifts for consecutive orders. Once a member achieves the threshold to receive a gift, it will be delivered with the next processed Essential Rewards order. 

Q. What happens if a gift is out of stock?

 A. If a gift is out of stock, a substitute will be made for another product of similar retail value. 

Retail Clients FAQ

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